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Delivery Information

At Atlantic Wool, we do not aim to make a profit out of picking, packing and posting your order. We also don’t want to hide the cost of these steps within the product. So, there is a difference in shipping costs, depending on where you live. The postage cost is calculated by the weight, volume and the destination in which it’s being sent to. The cost for delivery will be displayed after you have entered your address, but before you have been transferred to our payment partner.

The post charge covers the cost of processing, packaging, checking and finally delivering your goods. Every order we despatch is processed; the products then have to be picked from the showroom and checked for quality; the goods are then packaged efficiently to ensure they arrive at their destination in pristine condition, before finally being despatched. As you can imagine, the cost of this process and the materials we use, are far in excess of the postage that we charge.

Who we Use
We use Post Denmark and DHL, so the delivery expectation from here to anywhere in the EU is about 14 days. For the rest of the world, the expected delivery time is approximately 30 days. We usually dispatch within 1 to 2 days of receiving your order. If you require more information, please feel free to contact us.

What happens if my order doesn’t arrive?

Post Denmark generally provides us with excellent service for almost all items arriving within 14 – 30 days once shipped. Occasionally, they do lose parcels and they do advise us that it can take up to 14 working days to find the parcel in question.

If an order doesn’t arrive, we do ask our customers to wait 7 working days before we dispatch a duplicate order. We rarely find that late deliveries are made after this and the item is likely to be truly ‘lost in the post’. We ask our customers to contact us if the original rug and replacement rug do not arrive. This will allow us to arrange a return on one of the orders, at our expense.

If the original order doesn’t arrive at the 14 day mark, please let us know and we will start a claim with Post Denmark or DHL.  We do ask that when they make contact, you return the paperwork promptly to expedite the claim. We reserve the right to charge for the duplicate order if the original is delivered and not returned, or the paperwork is not returned to enable us to make a claim for non-delivery.
*Please note that we have no control over local customs authorities and cannot be held responsible should they wish to confiscate any particular items, delay shipment, or charge import duty. Once again, if you have any concerns, please feel free to contact us.